1. Use a landline phone to call 9-1-1, if possible, because cell phone calls do not always provide 9-1-1 with an address or phone number. However, do not delay calling in an effort to ﬁnd a landline phone.
2. If calling from a cell phone, study your surroundings. The calltaker might need
more speciﬁc information, including landmarks and cross streets, for responders to locate you and the emergency.
3. Call 9-1-1 right away if you or someone else is facing a situation that may pose an immediate risk to health, life, property, or the environment.
4. Remember that 9-1-1 is a 24-hour service and all calls are free. Sometimes it takes time to route the call to the correct answering point so stay on the line. If you become disconnected, call back.