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- Accomplishments in Office
Accomplishments in Office
Community Collaboration
- Participation in Career days at local middle schools and high schools
- Donation to the Gingerbread House for Child Abuse Awareness Month on behalf of this office.
- Participation in Color Burke
- Hosted a Plat Review Workshop in collaboration with North Carolina Secretary of State
- Annual Veteran's Appreciation Day Event
- Special Wedding Day Events
- Became a Voter Registration Site for County
- Educational/Informational Booths
- Drexel Fair
- Historic Waldensian Festival
- Burke County Black History Festival
- Historic Morganton Festival
- Rutherford College Fall Festival
- Completed a training video for the new online public search site for the general public
- Held training sessions for the new software system for the general public and other stakeholders
- Implemented inner office Deaf and Hard of Hearing Services
- Youth in Government Participation
- Annual Customer Appreciation Day
- Guest Speaking Engagements
- AARP Burke Chapter
- Foothills Surveying Association
- Burke County Republican Morning Social
- Burke County Realtors Association
- Foothills Landlord Association
Professional & Civic Accomplishments
- 2017 Western Piedmont Community College Outstanding Alumnus Award (2018)
- Member of North Carolina Land Title Association (2018)
- Member of Property Records Industry Association (PRIA) (2018)
- Burke Events Executive Board (Secretary-2018)
- Certified Register of Deeds through North Carolina Register of Deeds Association (2017)
- Appointed to North Carolina State Constitution/ By-Laws and Resolution Committee for Register of Deeds (2017)
- North Carolina Property Mappers Association (2017)
- North Carolina Notary Association (2016)
- North Carolina Association of Register of Deeds (2016)
- Appointed to Burke County Council on Aging (2016 to 2017)
- Morganton Kiwanis Club (2016 to 2018)
- Appointed to North Carolina Clinical Policy State Workgroup (2014 to 2016)
- Member of Foothills Landlord Association (2014)
- Employee of the Year, Foothills Area Program (2006)
Office Accomplishments
- Created Mission, Vision, and Value Statements for Office
- Developed Customer Action Plan for staff to meet customer satisfaction expectations and goals
- Implemented weekly staff meetings
- Completed inventory of records and other documents housed at Register of Deeds office
- Began accepting credit cards at office counter
- Created and Developed a Register of Deeds Handbook for staff
- Established a Stakeholder Advisory Committee; Meets Bi-Annually
- Developed Customer Satisfaction Survey for in-office transactions and on web-site
- Web-Page redesigned
- All standard documents translated to Spanish
- Expanded E-recording Vendors
- Developed an office call tree
- Developed Informational Brochures for Vital Records and Marriage Licenses
- Developed a Spanish Overview Booklet for the Register of Deeds office
- Completed Marriage License Tutorial Video for web-page
- Created a Register of Deeds Face Book page
- Created an Emergency Action Plan for office
- Obtained in-office seating for customers
- Implemented new cashiering system
- Implemented Same-Day Passport Photo Service
- Developed a Restoration Schedule for Records
- Changed over to a new software system with Courthouse Computer Systems
- Changed over to a new online vital records request system, Get Certificate Now
- Expedited Shipping Service for online vital record requests
- Started E-Recording Plats
- Implemented Fraud Detection Notification System